Terms & Conditions
Last updated: 20/10/2025
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These Terms apply to all purchases made on Untangl-d’s website, including retail and wholesale orders.
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1. General Information
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Website owned and operated by Untangl-d, a UK sole trader.
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By placing an order, you confirm you are at least 18 years old and agree to these Terms.
2. Products
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We sell physical stationery products (e.g., notepads, washi tape).
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While we aim to show accurate product images and descriptions, slight variations may occur.
3. Wholesale Orders
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Wholesale customers may place orders directly on the website.
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Minimum order quantities or wholesale pricing (if applicable) will be displayed during checkout or provided on request.
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Wholesale orders may be invoiced or paid at checkout.
4. Prices & Payment
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All prices are in GBP (£) and include UK taxes (if applicable).
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Payments are processed securely via Wix Payments using accepted methods (credit/debit cards, PayPal if enabled).
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Orders are only confirmed once payment is successfully processed.
5. Shipping
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We currently ship within the UK only.
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Shipping costs and delivery times are displayed at checkout.
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Risk of loss passes to you upon delivery.
6. Returns & Refunds
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You have a 14-day cooling-off period from delivery to request a return (except for personalised/custom items).
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Please see full Returns Policy.
7. Intellectual Property
All website content, product designs and images are owned by Untangl-d and may not be copied or used without permission.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the order value.
9. Governing Law
These Terms are governed by the laws of England and Wales.