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Accessibility Statement

Last updated: 20/10/2025

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At untangl-d, we are committed to ensuring our website is accessible to as many people as possible, including those with disabilities. We want everyone who visits our website to have a positive and inclusive experience.

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Commitment to Accessibility

We aim to follow best practices for web accessibility and to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably possible.

To support accessibility, our website includes:

  • Responsive design suitable for mobile, tablet and desktop devices

  • Clear headings and logical page structure

  • Alt text on meaningful images (being implemented where required)

  • Readable fonts, appropriate colour contrast and the ability to enlarge text

  • Keyboard navigability supported by Wix templates

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Ongoing Improvements

We are a small business and continue to make improvements to accessibility over time. Current and planned improvements include:

  • Reviewing and improving colour contrast and text readability

  • Ensuring product images include descriptive alt text

  • Testing navigation using only a keyboard

  • Adding captions or transcripts to video or audio content, if added in the future

  • Ensuring the wholesale and checkout processes are accessible

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Known Limitations

Some areas of the website may not yet be fully accessible. These may include:

  • Third-party apps or embedded tools provided through Wix

  • Older images that may not yet have descriptive alt text

  • Pop-ups or future newsletter features that may require additional accessibility work

If you encounter any issues, we welcome your feedback so we can improve.

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Feedback and Contact Information

If you experience difficulty using the website or would like to report an accessibility issue, please contact us:

Email: hello@untangl-d.com
Suggested subject line: Accessibility Feedback – Untangl-d

We aim to respond within 5 to 7 working days.

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Enforcement and Legal Rights

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) or the Equality and Human Rights Commission (EHRC) in the United Kingdom for further guidance.

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