Privacy Policy

Last updated: 20/10/2025

This Privacy Policy explains how untangl-d (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or contact us.

Who We Are

Business Name: untangl-d
Business Structure: Sole Trader (UK)
Email: hello@untangl-d.com
Website: untangl-d.com
Governing Law: England and Wales

Data We Collect

We collect the following information when you place an order or contact us:

Name
Email address
Delivery/billing address
Order details
Payment information (processed securely by Wix Payments and its third-party processors, such as Stripe)

How We Collect Data

Information you enter during checkout or contact forms
Automatically via cookies and similar technologies (provided by Wix)
Wholesale order information submitted via the website

How We Use Your Information

To process and deliver your order
To email order confirmations, delivery updates, or respond to enquiries
To comply with legal and tax obligations
With your consent: to send newsletters or marketing emails in the future

Cookies & Analytics

Our website is hosted on Wix, which uses essential and functional cookies. We may use analytics or marketing tools (e.g., Google Analytics, Mailchimp) in the future and will update this policy accordingly.

Payment Processing

Payments are processed through Wix Payments, which may involve third-party processors. Your full payment information is not stored by us.

Sharing of Personal Information

We do not sell or trade personal data. We may share limited information with:

Service providers (Wix, payment processors, delivery couriers)
Legal authorities if required by law

Data Retention

We retain order records and email communications for as long as required for tax, accounting or legal purposes.

Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (if no longer legally required)
Object to processing or withdraw consent
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, email us at hello@untangl-d.com